That in all such relationships, Trustees’ conduct shall be governed by the Policy for Board Members Code of Conduct. Further in such relationships, each Trustee shall indicate that he/she is not representing the Board of Trustees unless specifically authorized, and shall exercise the following steps in responding to problems, suggestions, or concerns. Trustees should exercise discretion in using this process.

STAFF
a. Empathize/listen

b. Ask about “chain of command” – try to determine if the individual has made contact to solve the problem or take the suggestion to a person at the appropriate level or office. Offer to help, find out who to contact.

c. Offer to mention problem/suggestion to the President. See if problem/ suggestion contact person agrees to let his/her name be used or if he/she wants it kept confidential.

d. Alert President and/or Board Chair as appropriate.

e. Let the President decide what action to take, if any.

CITIZENS
a. Empathize/listen

b. Offer to help make contact with appropriate person/office at appropriate level.

c. Citizen complaints or suggestions should be brought to the President and/or the Board Chair, but in any event, to the President. See if complaint/ suggestion contact person agrees to let his/her name be used or if he/she wants it kept confidential.

d. Let the President decide what action to take, if any.

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Grand Rapids Community College

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